Oferta pracy na etat z portalu Profesja.IT
Stanowisko: Technical Support Engineer - Kraków


opis:Essential Position Responsibilities:
o Supports Apriso customers via phone or e-mail according to Apriso Technical support
procedures
o Resolves problems reported by customers according to Apriso Technical support
procedures
o Develops fixes to small customizations of Apriso systems/solutions under the
supervision of Apriso technical management
o Evaluates potential risks and communicates them to Team Leaders and Product
Managers
o Reports regularly, identifies and diagnoses issues and needs, escalates as far as
necessary to resolve the issue
o Supports Apriso customers on-site when necessary
o Installs Customer test environments or Support tools as directed by Apriso
Technical Management



wymagane umiejętności:Technical Support Engineer


wymagania:o Minimum 1 to 3 years' experience in software industry or equivalent
o Knowledge of C++ or C# and MS Visual Studio
o Ability to administer database servers (MS SQL or Oracle)
o MS Windows programming skills
o Knowledgeable in Windows server based technologies
o T-SQL or PL/SQL programming skills
o Using excellent customer service skills; communicate with a caller to learn nature
of a problem and use diagnostic procedures to resolve issues with a minimal amount of
escalation
o Good organizational skills to manage various projects
o Entrepreneurial and solution driven

Education:
o Master's degree in the related field, preferably Computer Science or Engineering
with strong course work in application design and development
o Fluent in English (speaking and writing)



dodatkowe informacje:Summary:
We know that our success and market leadership depends entirely on our ability to
attract, train and retain talented employees. Are you highly motivated, driven to
achieve, team-oriented, ready to take advantage of unique opportunities and dedicated
to customer satisfaction? Then you have come to the right place!
We're searching for a candidate, who can come into a fast moving environment within
the manufacturing software and services industry and commit to the development of new
and existing features of the company product.
The Support Engineer role is a full-time, remote technical support position, aimed at
providing customers with in-depth support and troubleshooting for the company
software products and solutions.



dane kontaktowe:To express interest in this position, please submit your resume in
English to: j...@a...com


data rozpoczęcia naboru:2011-04-28


data zakończenia naboru:2011-05-31


wynagrodzenie:0000


wykształcenie:wyższe


doświadczenie:1


ilość wakatów:1


miasto:Kraków


link do oferty: http://www.profesja.it/oferta/technical-support-engi
neer-krakow,263