Customer Support Specialist with German – Banking Service

Opis stanowiska podany przez pracodawcę:

• As a Customer Support Specialist, you will serve as a trusted guide and digital companion for our customers in digital space. You will handle both telephone and written inquiries, primarily in German (approx. 5% in English) related to credit card.
• Responding to general questions about credit card products, self-services and mobile/web apps.
• Supporting customer authentication to carry out actions such as: card activation, blocking/unblocking and cancellations; transaction inquiries and dispute submissions; ordering replacement cards, statements and PIN letters.
• Managing card limits and processing product changes; updating contact information, including 3D secure mobile numbers; supporting online and telephone banking services; recording complaints and initiating goodwill refunds.
• Stick to regulations and processes.
• Protect our clients' sensitive data.

Wymagania stawiane pracownikowi:

• Fluent in German (minimum C1 level) and very good command of English (minimum B2 level).
• Excellent communication and interpersonal skills.
• Strong ability to assess customer needs and provide tailored solutions.
• High level of flexibility and adaptability to evolving topics.
• A customer-focused mindset with the ability to remain calm and empathetic in various situations.
• Sales orientation is a plus, as cross-selling and upselling may become part of the role over time
• Good computer skills

Firma oferuje:

• A dynamic, international work environment in one of the world's leading customer experience companies.
• Comprehensive training and onboarding, so you feel confident from day one.
• Work at home (100% remote from Poland) and IT devices.
• Opportunities for professional development (Concentrix Academy and mentoring programs for the future Team Leaders and Operational Managers).
• Private medical healthcare, and life insurance.
• Multisport card or MyBenefit vouchers.
• Language classes.
• Refer a Friend and Earn - bonuses for the friends' recommendations.
• An access to the e-learning platforms: LinkedIn Learning, Concentrix University.
• Flexible working schedule with additional compensation for night shifts.
• A diverse and inclusive culture that values your ideas and individuality.
• Well-being programs, team events and employee engagement activities.

Kontakt do pracodawcy:

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