For our client, a rapidly acting, an international company
implementing applications for major clients in the business
sector, we are currently looking for the position:

*****
***** Back office Engineer
*****
***** location: Warszawa
*****


***** The Key Responsibilities:

* Providing 3rd line of support for production environment and
internal organization
* Handling of Incidents / Service Requests from reception until
closure and assurance of the time restoration within SLA
* Implementation of agreed and approved Changes on production
environment
* Follow-up on incidents registered but not solved, escalated,
referred or cleared but not closed
* Taking actions based on identified systems failures in order to
provide stable platform.
* Creation / update of Knowledge Base records with actions taken for
resolution of the incidents / problems
* Creation / update of technical documentation
* Close interaction with other technicians within the team, vendors
support and customers technical staff,
* Supporting Problem Management with root cause analysis of incidents
related to customer complaints and implementation of corrective
actions.
* Ability to work in the office in Warsaw
* Ability to handle weekly on-call duties after office hours (agreed
and scheduled earlier)


***** Job requirements:

* Experience in support of VoD multimedia delivery - Widevine, Wowza,
Evostream, Avconv, Flash Media Server, PlayReady
* Experience in administration / troubleshooting of Linux, Windows
Servers
* Experience in administration of mysql databases
* Experience in use and configuration of IT monitoring tools (Nagios,
Cacti, Observium, New relic)
* Excellent command of English language
* ITIL awareness (certificate will be an advantage)
* Communication and presentation skills for customer support needs
* Stress resistance, perseverance, accuracy and focus on customer
satisfaction
* Proactiveness
* Multi tasking capabilities


***** We offer:

* Attractive salary
* Flexible forms of employment
* A comprehensive benefits package
* Being part of the team qualified for the work = passion


=> => => Aplikuj tu: => => =>
*****
=> => https://TeamQuest.pl/praca/6630-5bd60db2e307854fe0a3
2c58163.nntp
*****



W przesłanych materiałach prosimy o dopisanie klauzuli
następującej treści:

Wyrażam zgodę na przetwarzanie moich danych osobowych zgodnie z
ustawą o Ochronie Danych Osobowych z 29 sierpnia 1997r Dz. Ust.
Nr 133 poz. 883.
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