Opis stanowiska podany przez pracodawcę:

Quoting Specialist with French
Warszawa
NR REF.: 1193079

Job Description
Our Customer Service Team serves client companies in over 180 countries worldwide. We are constantly growing and looking for colleagues with enthusiasm and drive to deliver a truly excellent customer service. You will be responsible for the handling, management and successful completion of customer enquiries in
French and English and in close collaboration with other teams. We look forward to hearing from you!This is a hybrid role with 50% office attendance required in the office in Poland.
Your main tasks

• Provide excellent service by ensuring that all incoming customer enquiries are processed promptly or called out to ensure response times are within agreed timescales
• Enter or update account information in the system in order to produce quotations, follow-up quotations, and quotations for tenders that still need to be converted into orders
• Communicate professionally and courteously with customers over the phone, via email, and Service Cloud
• Manage daily Webchat customer engagement responses and actively promote the Webshop to all customers
• Ensure the accurate handling of controlled substance inquiries for customers, following the existing guidelines in close cooperation with our controlled substance team and compliance team.
• Work collaboratively with Order Entry, Sales, and Operations teams to deliver an excellent customer experience and to provide customer feedback

Qualifications

• Bachelor39s degree, ideally in Chemistry or a similar scientific field
• Experience in working in a sales support environment and using a CRM system and supply chain management process system
• Good organizational skills, attention to detail, and customer-focused
• Strong communication skills, can-do attitude, and willingness to go that extra mile
• Great teammate, enjoying both working collaboratively and independently
• Computer literate with excellent keyboard skills and experience in using ERP systems such as SAP, ORACLE, SAGE, etc.
• Excellent written and verbal communication skills in
• French and English
• Become part of our international team and drive our purpose further!

If you39re interested in this role, click 39apply now39 to forward an up-to-date copy of your CV, or call us now.

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

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