Junior Team Leader with German

Opis stanowiska podany przez pracodawcę:

• Guide a team of call center associates, monitoring both work and attendance to ensure we meet our high standards and legal requirements.
• Regularly provide constructive feedback and coaching to help your team meet and exceed performance goals. Your insights will drive their professional growth!
• Spot opportunities for improvement and develop actionable plans. You'll be key in implementing changes and, when necessary, making tough decisions.
• Ensure we consistently deliver exceptional service, meeting all contractual Key Performance Indicators (KPIs) and financial targets.
• Keep your team informed and engaged with clear communication and updates. Your support will help them thrive in their roles.
• Use your expertise to handle escalated customer calls, providing the best solutions and support.
• Organize team meetings and activities to foster open communication and team spirit. Your leadership will create a supportive and motivated environment.
• Stay up-to-date with our processes, policies, and procedures. We encourage ongoing professional development through manager training.
• Embody Concentrix values in every action and interaction. Be a champion for your team, promoting a positive and inclusive workplace.

Wymagania stawiane pracownikowi:

• Associate's degree in related field with at least 6 months of experience in a similar position.
• Previous experience in sales - good to have.
• Knowledge of German (level C1) and English (level B2) is essential.
• Willingness to work from our office in Katowice according to the German calendar.
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations and meeting timelines on deliverable.
• Work well under pressure and follow through on items to completion.
• Strong communication skills, both written and verbal.
• Ability to mentor, coach and provide direction to a team of employees.
• Technical knowledge will be an advantage.

Firma oferuje:

• Comprehensive benefits package, including access to MyBenefit system, private healthcare (Luxmed), and life insurance.
• Access to e-learning platforms.
• Employee Assistance Program (psychological, managerial, legal, and financial counselling).
• Free language classes.
• Interesting events, contests, lotteries, and much more.
• Stable full-time employment based on an employment contract.
• Work in a modern office at Global Office Park, right in the heart of Katowice.

Kontakt do pracodawcy:

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