Opis stanowiska podany przez pracodawcę:

IT Service Coordinator/ Incident Manager
Wroclaw
NR REF.: 1193903

Your new company 

For our Client, international company located in Wrocław, we are currently looking for experienced IT Service Coordinator/ Incident Manager who will support coordination of IT support operations provided by external partner. We are looking for a person who is willing to work hybrid in Wrocław (min. 3 days per week in the office, ideally fully on-side).

Your new role 

• Oversee and coordinate IT outsourcing partner to ensure effective collaboration and support operations in Poland
• Conduct regular oversight of IT support operations, resolve challenges and identify areas for enhancement, while ensuring compliance with organizational standards and alignment with global IT strategies
• Partner with local business leaders to understand their priorities and requirements, and collaborate with key stakeholders to translate those needs into effective IT operational strategies
• Lead and guide operations of small IT support team, ensuring task prioritization based on business impact and compliance requirements
• Maintain effective communication
  between local and central IT teams
• Manage high-priority and critical escalations, collaborating with service managers to ensure timely resolution and thorough root cause analysis
• Oversee the local execution of IT projects and security initiatives
• Drive systemic improvements in IT support quality
  by providing feedback and best practices, promoting long-term service optimization
• Manage high-priority incidents, ensuring swift resolution with minimal business disruption and delivering an exceptional user experience

What you39ll need to succeed 

• Minimum of 3 years’ experience as Incident Manager/ Coordinator/ Change Manager, Team Manager, Service Delivery Manager etc. (outsourcing or inhouse) gained at international or complex organization
• University degree in IT, Computer Science, or business related field
• Strong leadership capabilities with a demonstrated ability to develop and motivate outsourcing teams
• Excellent communication and interpersonal skills with a proactive mindset toward issue resolution
• Knowledge of IT service management principles, ITIL certificate would be a plus
• Experience with IT support best practices for continuous improvement

What you39ll get in return 

Our client offers excellent opportunities for professional growth within a dynamic international environment. Employees benefit from comprehensive training and development programs, private medical care, group life insurance, and access to flexible benefits platform tailored to individual needs. The company encourages a healthy lifestyle through a Multisport card and supports continuous learning with language classes.

What you need to do now 

If you39re interested in this role, click 39apply now39 to forward an up-to-date copy of your CV, or call us now.

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

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