Kto szuka:
Foundever
Stanowisko:
Hebrew Speaking Customer Care Associate
Lokalizacja:
dolnośląskie
Opis stanowiska podany przez pracodawcę:
The role:
- Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer telephone, email or chat contacts
- Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators
- Working independently to find information to exceed customers’ expectations and educate them on how to self-serve on the client’s website and mobile app
- Navigating multiple systems simultaneously in order to update e-records promptly and accurately
- Proactively provide support and assistance to colleagues and work together as a team to provide feedback and suggestions to help the company grow & retain its customer base
- Maintain confidentiality in receiving and recording payments and reporting any discrepancies regarding information or system faults in line with operational procedure
Wymagania stawiane pracownikowi:
The candidate:
- Has very good level of Hebrew language - at least level C1
- Has good command of both spoken and written English C1
- Has experience in a contact center or customer facing role is beneficial
- Is able to maintain composure when interacting with a diverse range of telephone callers who can become difficult or distressed
- Can adapt quickly to changes in products, process and technology
- Has proven track record of excellent attendance and time-keeping
- Has excellent MS Office Professional skills
Firma oferuje:
We offer
- Competitive remuneration scheme
- Social package including: additional healthcare insurance, gift vouchers, sport card discount, social team activities
- Working schedule: Monday - Sunday 24/7 support - flexible working shedule;
- To join a young and dynamic team in multinational environment
- Opportunities for long-term professional career
- Entitlement to company internal training and development accordingly global standards
- Friendly and accessible office location
- Full time employment (open for part-time options)
Kontakt do pracodawcy:
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