Service Desk Specialist

Opis stanowiska podany przez pracodawcę:

• 1st level of support for system users in resolving requests
• ticket queue management in the Jira system
• cooperation with customers within METRO group (it's not a call center)
• timely data entry into the system in accordance with the designated SLA level
• ongoing monitoring of the ticket queue aimed at reducing the number of open tickets
• support in providing access to the system for users
• cooperation with colleagues from own and related teams
• solving customer issues based on solution catalogue
• maintenance and development of solution catalogue
• ensuring that the team knowledge base is updated on an ongoing basis

Wymagania stawiane pracownikowi:

• secondary education or university degree (IT degree not required)
• very good knowledge of English
• ability to think analytically
• readiness to take up the action and demonstrate perseverance during the implementation of tasks
• self-discipline and ability to work under time pressure
• great team working skills

Firma oferuje:

• stability - the first contract is for 6 months, the next for an indefinite period, because we believe that you will stay with us for as long as possible
• tasks that matter - 84% of our employees consider their work to be important
• non-wage benefits - up to PLN 8,000 per year per person, including, among others, quarterly bonuses, annual bonuses, performance awards, holiday subsidies, money for holidays and culture, money for job referrals
• relocation package - PLN 6,000 to move to Szczecin
• professional training - in the fields of accounting, software - SAP, soft skills and language learning with a total value of up to PLN 10 000 per person per year
• free access to Udemy and eTutor
• internationality - the languages you know are used by us every day, English is a must!
• higher salary of PLN 400 to PLN 1,600 if you know an additional language
• a clear career path - you can be promoted to a new position after just one year!
• vertical and horizontal promotions, we regularly recruit internally – 78% of our Team Leaders come from internal recruitment and this number is constantly growing
• enhancing knowledge and experience in various areas
• good atmosphere - 78% of our employees consider the working atmosphere to be positive
• open working culture - your superiors are available to you, we focus on relationships and communication, we are all there for you
• team and company integrations after hours - 2 times a year you integrate with your team, 2 times a year with the whole company
• free breathing training worth up to PLN 2,100 per person per year - because your well-being is important to us
• private medical care and group insurance, also for family members
• subsidised sports card
• anniversary gifts such as a speaker or Kindle or annual prizes such as a PLN 2,000 voucher for whatever you want
• air-conditioned, green office in a state-of-the-art building in the city centre - you can reach us by public transport from any part of the city, avoiding traffic jams
• and, of course, free coffee and employee discounts to service outlets in the Posejdon office building

Kontakt do pracodawcy:

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