HAYS

Stanowisko:

Microsoft Account Application Leader

Lokalizacja:

Polska

mazowieckie

Opis stanowiska podany przez pracodawcę:

Microsoft Account Application Leader
Polska
NR REF.: 1193479

The client is a Japanese electronics manufacturer
Basic information:Location: 100% remoteRate: openJob type: B2B contract Length: long-term projectRecruitment process: 1 stageEnglish: B2+, French: B2Luxmed, MultiSport, equipment is provided by the client.

To strengthen the need to manage Microsoft support activities, we are looking for an Application Support Manager to guarantee the quality of the Microsoft D365 Finance & Operations solution. Manage customer relationships, enhance skills in project management, schedule monitoring and budget management within the company
Work in the spirit of "total care":- Manage customer portfolio o Ensure compliance with contractual obligations o Conduct backlog reviews and steering committeeso Manage metrics and guarantee service levels (SLAs)o Manage customer budget and billingo Identify risks and opportunities to expand scope- Provide and coordinate corrective, preventive and evolutionary maintenanceo Analyze and process requests or incidents by implementing necessary fixes and adjustmentso Assign requests based on required skillso Write functional and technical specifications and track specific achievements/developmentso Develop test plans and contribute to solution acceptance- Innovate in customer relations and communications - “Beyond Request Management”o Provide advice, assistance and training on customer portfolioso Take a proactive approach to customers and anticipate their needso Ensure technology monitoring and knowledge capitalization by updating the document repositoryo Provide quarterly communications on Microsoft products
Profile:- Engineering school graduate (Bac +5) or Master39s degree in Computer Science or Bac +3 with experience in application support or ERP solutions- Experience in building relationships with customers- Technical skills and team spirit- Experience with ERP applications, and preferably familiarity with Microsoft D365 Finance & Operations solution- Self-motivation and commitment, delivering high quality services- Curiosity and open-mindedness, work with the ability to develop your skills and obtain certifications
Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.