Opis stanowiska podany przez pracodawcę:

Support Engineer (Marketing Analyst)
Kraków
NR REF.: 1193408


For our client, a leading international logistics and transportation company, we are seeking a candidate for the position of Support Engineer (Marketing Analyst).
In this role, you’ll ensure a smooth data transfer process, identify and resolve failures, and provide direct support to customers during the transition.
Key Responsibilities:

• Monitor daily data transfers
• Validate data consistency and manually correct missing records
• Identify transfer errors, investigate root causes, and implement solutions
• Collaborate with the Development and Quality Service teams to troubleshoot issues
• Communicate with the Customer Care team when additional support is required
• Assist customers in understanding the transition process and resolving concerns
• Conduct manual migrations when automated transfers are insufficient

Required Skills:

• Fluent English for direct client interaction
• 5+ years of relevant experience
• Proactive and solution-oriented mindset
• Creative problem-solving approach
• Basic knowledge of Java/J2EE, SQL queries, and scripting
• Strong troubleshooting skills in production environments
• Strong collaboration and communication skills for cross-functional teamwork
• Familiarity with incident management platforms

Nice-to-Have Skills:

• Experience with monitoring and alerting tools (Prometheus, Grafana, ELK stack)
• Proficiency in at least one programming language (Python, Java, Go)
• Knowledge of CI/CD pipelines and automated testing
• Agile/Safe methodology experience
  
  

What We Offer:

• Employment contract
• Rich benefits package (private medical care, life insurance, sports cards, meal vouchers)
• Occasional gift cards
• The organization supports opportunities for personal and professional development
• Flexible work arrangements
  
  

Interested? Apply now!

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