Oferta pracy na etat z portalu Profesja.IT
Stanowisko: Application Specialist - Nr ref. (12/03)


opis:* Application Specialist is responsible for implementation support in complex
business critical services. Application Specialist has deep application competence
both functionally and operationally and ensures for Service and Applications
sustainability
* Main Accountabilities:
- Perform and manage activities support local businesses implementation
- Projects including tasks such as system configuration, integration support, process
definition and requirements gathering
- As part of implementation and operations drive for proposing application
improvements for optimized service delivery
- Stay up to date with latest application functionality by actively interact with
ongoing development
- Gather and write requirements as part of implementation team and where applicable
for system operations
- Document resolutions for future reference
- Support Project Manager / Service Level Manager in new customers on-boarding and
system testing activities
- Keep competence on application operations, upgrades and maintenance
- Provide application training on-line and on-site as per business demand
- Write and update training material
- Write and update system documentation
* Additional extraordinary accountabilities:
- Resolve users questions as 3rd level as extension to incident management in cases
where Service Desk competence is not sufficient
- Support operations when applicable in resolving issues reported by application
monitoring system - these are related to application stability and performance
- Escalate cases to Project / Service Management and Operations Management
- Perform Application updates when applicable and as backup competence for service
sustainability
* Challenges:
- Support global service used by 3000 users worldwide (IS & R&D)
- Act as point of contact with external vendor
- IS infrastructure is outsourced and in several cases application Level 4 support is
provided also by external supplier


wymagane umiejętności:angielski, .NET,


wymagania:* Fluent spoken and written English
* Bachelor's degree in technical discipline or equivalent experience
* Experience in problem solving (reactive & proactive)
* Good working knowledge of infrastructure and application architecture
* Practical knowledge of Software Configuration Management process
* Practical knowledge of HP Quality Center
* Practical knowledge of MS Team Foundation Server administration
* Practical knowledge of scripting languages (VBScript, DBScript)
* Practical knowledge of .Net language
* Strong cultural awareness, work will with different cultures

Additional job requirements:
* Thorough knowledge of IT service management concepts (ITIL) is a plus
* Knowledge of CMMI Process Areas is a plus
* Practical knowledge of Windows Server administration is a plus
* Practical knowledge of MSSQL 2008 is a plus


dodatkowe informacje:* Large development possibilities with the latest technologies
* Work in international environment
* Competitive salary
* Personal development and training
* Medical care


dane kontaktowe:To apply please send your CV in Polish or English: p...@i...pl

Every day Monday to Friday, 10-16 we are waiting for your questions about job
adverts: gg:11251302 skype:infoletpersonnelsolutions


data rozpoczęcia naboru:2011-05-12


data zakończenia naboru:2011-05-31


wynagrodzenie:00000


wykształcenie:wyższe


doświadczenie:1


ilość wakatów:4


miasto:Kraków


link do oferty: http://www.profesja.it/oferta/application-specialist
-nr-ref-12-03,314