Senior Cash Collection Accountant with German

Opis stanowiska podany przez pracodawcę:

• Managing assigned complex AR Portfolio according to established company standards and policies
• Building relationship with customers and internal departments, maintaining excellent customer’s satisfaction 
• Driving continuous improvement within the team
• Providing support and coaching for other team members
• Variable tasks may be extended to accommodate business and project needs

• Performs collection activities (phone calls, emails, dunning letters) to identify reasons for non-payment. 
• Analyzes and learning Customer’s payment behavior and identifying opportunities for process improvement.
• Identifies and escalates problematic accounts to the appropriate function
• Negotiates, implements, and documents agreed payment solutions, escalates unpaid amounts to Insurance Company/ Legal Team.  
• Performs complex Customer account reconciliation including disputes resolution process and bonus settlement.
• Prepares and distributes reports and documents to 3rd parties and internal stakeholders. 
• Cooperates with external functions being Sales, Customer Service & Credit Management Teams in establishing proactive approach for managing AR balances and internal Cash Application team.
• Collaborates with other departments (Internal Controls, General Accounting, Center of Excellence, Master Data, Quality Assurance) to ensure prompt Customer query resolution and alignment. 
• Provides training and support to other team members.
• Creates and maintains relevant process documentation. 
• Participates in UAT for supporting tools and applications.
• Achieves defined AR goals & business targets within the given area of responsibility.
• Participates in meeting service levels, key measurement targets of the team.
• Coordinates accuracy and compliance checks.
• Maintains good professional relationships with other team members.

Wymagania stawiane pracownikowi:

• University diploma (preferably in Finance / Accounting / Economy)
• Min. 3 years of experience in Collections / Accounts Receivable
• Good knowledge of SAP FICO / SD (ECC or Hana) and related Collection’s functionalities
• Fluency in English and German
• Attention to details 
• Experience in process design, transformation, and transition would be an asset

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