Opis stanowiska podany przez pracodawcę:

Customer Service Specialist with German
Poznan
NR REF.: 1185024

We’re looking for a Customer Service Specialist with German who will join our client – a global company located in Poznań.
Responsibilities:

• To bring value to our customers and to the company by producing and supplying a quality product and service in a timely and cost-effective manner. 
• Accept customer orders and perform timely and accurate order entry into SAP system following the current processes, and check if pricing and conditions are in line with existing contracts.
• Responsible for the Customer Data in SAP as well as Pricing Data in SAP.
• As directed by Sales, contact existing customers to pursue business opportunities by promoting product offerings and soliciting orders. 
• Confirm oral and written quotations, reviewing all information and promoting a complete package of company products. 
• Distribution of updated product information & material safety data sheets on request.
• Receiving and logging customer complaints/problems and taking ownership of the situation. Liaising as necessary to ensure that the customer receives an appropriate and timely response. 
• Coordinate the return of goods from customers or local warehouses.
• Manage customer consignment stocks.
• Ensure the credit limit and collection procedures are followed.
• Participate in projects or special assignments as needed.

Required Qualifications 

• Customer service experience, preferably in a manufacturing environment.
• A highly professional and service-orientated telephone manner with the ability to liaise with customers and employees at all levels.
• Team player, self-motivated.
• Fluent in English & German.

Preferred Qualifications 

• Knowledge of SAP
• Export experience. 

What you will get in return:

• Chance to grow within a fast-growing organisation.
• Employment contract.
• Benefit package.

If you39re interested in this role, click 39apply now39 to forward an up-to-date copy of your CV, or call us now.
Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

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