Opis stanowiska podany przez pracodawcę:

Customer Service Specialist with Spanish
Poznan
NR REF.: 1186104

Your new company 

The company is a leading global supplier of catalysts and engineered materials. The company’s two industry-leading business segments—Catalysts Technologies and Materials Technologies—provide innovative products, technologies, and services that enhance the products and processes of our customers around the world. 

Your new role 

Provide a best class level of customer service. Acts as interface between the customer and other company departments.

• Your goal is to enhance customer satisfaction and contribute to the company’s success.
• You achieve this by delivering high-quality products and services efficiently. 
• Processing customer orders accurately in our SAP system, ensuring pricing compliance with existing contracts, and managing customer data. 
• Additionally, we proactively engage with existing customers, provide comprehensive quotations, and promptly address any issues. Distributing updated product information and handling complaints effectively.
• You also manage customer consignment stocks, adhere to credit limits, and participate in special projects as required. 

What you39ll need to succeed 

Required Qualifications

• Customer service experience, preferably in a manufacturing environment

• Highly professional and service-orientated telephone manner with ability to liaise with customers and employees at all levels

• Team player

• Self-motivated

• Flexible

• Knowledge of SAP

• Fluent in English & Spanish

What you39ll get in return 

• Annual bonus
• Hybrid work policy (3 days from the office, 2 days HO)
• Premium Medical Insurance (for employee & family members) 
• Life Insurance (for employee & family members) 
• Reimbursement for glasses for computer work 
• Sports Card (Fit&More Package offers swimming pools, 4500+ sport-recreational facilities all over the country)
• Language Courses

What you need to do now 

If you39re interested in this role, click 39apply now39 to forward an up-to-date copy of your CV, or call us now.

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

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