Arla Global Shared Services Sp. z o.o.

Stanowisko:

Junior Supporter - IT Service Desk

Lokalizacja:

Gdańsk, Wrzeszcz (Neptune Office)

pomorskie

Opis stanowiska podany przez pracodawcę:

How you will make an impact

As part of our IT support team, you'll handle 1st and 1.5-level support, guiding users through issue resolution and ensuring smooth operation of systems and devices. You’ll troubleshoot remotely using SCCM, document requests in the ITSM tool, and collaborate with higher-level teams for complex issues. You'll also help identify recurring problems and suggest improvements.

Key responsibilities:

Provide end-user support and remote troubleshooting
Prioritize and manage multiple tickets simultaneously
Act as an escalation point for urgent IT incidents
Suggest process improvements based on recurring issues
Record and escalate unresolved problems using ITSM tools

Wymagania stawiane pracownikowi:

What will make you successful

We're looking for someone with strong communication and problem-solving skills, a proactive mindset, and the ability to thrive in a dynamic support environment. Fluency in English and a good grasp of MS Office tools are essential.

Key qualifications:

Fluency in English and proficiency in MS Office & Outlook
Strong communication, analytical, and organizational skills
Team player with the ability to prioritize and troubleshoot effectively
Experience in Service Desk or Customer Support is a plus
Familiarity with ITIL, ServiceNow, KCS, or Microsoft O365 is an advantage

Firma oferuje:

What do we offer?

Training and professional induction into the new position
Financial support of your education
Medical care & life insurance
Additional benefits like gym card, vouchers, travel points, or cinema tickets, etc.
Scandinavian working style & no dress code
Home IT kit – monitor, laptop, keyboard, mouse, headset, webcam
Referral program for employees
Employee assistance program (legal, psychological, health, financial consulting, etc.)
Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams/sport groups)

… while in the office you can also use some of the below:

Modern office space with beautiful views and high-standard furniture (i.e., adjustable desks)
Chill-out rooms with Xbox, pool table, board games, football table, and swing