Care Coordinator - Customer Service Representative

Opis stanowiska podany przez pracodawcę:

• Provide exceptional customer service to clients and customers by answering their questions, addressing their concerns, and resolving any issues they may have via phone and email.
• Use customer relationship management software (CRM) to manage customer interactions and track customer information, orders, and schedules.
• Perform data entry tasks to accurately and efficiently enter and update customer information, orders, and schedules.
• Collaborate with other team members to provide a seamless and efficient customer service experience.

Wymagania stawiane pracownikowi:

• At least 1 year of customer service experience is required.
• Strong communication and interpersonal skills, including the ability to listen actively, empathize with customers, and clearly articulate solutions to their problems.
• The ability to handle difficult situations and complaints with tact and professionalism.
• Proficiency in using phone and computer systems for customer interactions.
• A positive attitude and a commitment to providing excellent customer service.
• Private work environment due to HIPAA regulations.
• Previous experience in healthcare and/or startup companies is a plus!
• Must have a flexible schedule to accommodate business needs - shifts will be confirmed after training is complete (no more than 4 weeks beyond your start date.) Work schedules will be consistent hours (vs. rotating schedules.) Additional details will be discussed at the time of an interview.

Firma oferuje:

11,000 zł per month (no VAT).

Henry Meds is committed to promoting an inclusive work environment free of discrimination and harassment. We value a diverse and balanced team where everyone can belong.

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