Opis stanowiska podany przez pracodawcę:

Customer Service Specialist with English
Poznan
NR REF.: 1185025

We’re looking for a Customer Service Specialist with English who will join our client – a global supplier of catalysts and engineered materials located in Poznań.
Built on talent, technology, and trust, Grace is a leading global supplier of catalysts and engineered materials. The company’s two industry-leading business segments—Catalysts Technologies and Materials Technologies—provide innovative products, technologies, and services that enhance the products and processes of our customers around the world. Grace employs approximately 4,300 people in over 30 countries. 

 Responsibilities 

• To bring value to our customers and to the company by producing and supplying a quality product and service in a timely and cost-effective manner safely. 
• Accept customer orders and perform timely and accurate order entry into SAP system following the current processes, and check if pricing and conditions are in line with existing contracts.
• Responsible for the Customer Data in SAP as well as Pricing Data in SAP.
• As directed by Sales, contact existing customers to pursue business opportunities by promoting product offerings and soliciting orders. 
• Confirm oral and written quotations, reviewing all information and promoting a complete package of company products. 
• Distribution of updated product information & material safety data sheets on request.
• Receiving and logging customer complaints/problems and taking ownership of the situation. Liaising as necessary to ensure that the customer receives an appropriate and timely response. 
• Coordinate the return of goods from customers or local warehouses.
• Manage customer consignment stocks.
• Ensure the credit limit and collection procedures are followed.
• Participate in projects or special assignments as needed.

Required Qualifications 

• Customer service experience, preferably in a manufacturing environment 
• Highly professional and service-orientated telephone manner with ability to liaise with customers and employees at all levels 
• Team player, Self-motivated 
• Fluent in English.

Preferred Qualifications 

• Knowledge of SAP.
• Export experience.

 What you will get in return: 

• Chance to grow within a fast-growing organisation.
• Employment contract.
• Benefit package.

If you39re interested in this role, click 39apply now39 to forward an up-to-date copy of your CV, or call us now.
Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

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