HAYS

Stanowisko:

Customer Service Support Administrator

Lokalizacja:

Warszawa

mazowieckie

Opis stanowiska podany przez pracodawcę:

Customer Service Support Administrator
Warszawa
NR REF.: 1193551

The role incumbent is to provide support and administrative assistance to the Customer Service personnel covering all business sectors, including management of purchase requisitions for controlled substances and external suppliers.It includes to provide back up support for all customer service activity during times of high demand and special projects that arise due to shifting customer demands. The required outcome is to ensure business continuity of the highest-level service experience during shifting resource demands. Ad hoc administrative tasks attended to that fall outside the remit of order entry.
Key Responsibilities

To ensure that all methods of communication with internal and external contacts are handled with the utmost professionalism to project the high quality image and standards.
Communicating courteously with customers by telephone, email and Service Cloud ensuring queries outside the remit of order entry or your level of expertise are escalated to the appropriate team.
To manage internal orders
To prepare and send report of dual use transactions to external Quality Agency in Poland
To complete Supplier Questionnaires from customers for review by the Customer Service Manager
To manage purchase requisitions in IFS for controlled products and ensure authorization is completed and purchase orders issued and monitored.
To send sales invoices to customers
To help with the data management of documents by scanning documents
To provide back up support for all customer service activity during times of high demand.
To ensure that the company and supply chain processes are followed in line with set guidelines as determined by the Operations team.
Taking responsibility for ensuring that customer expectations are exceeded against response KPI’s.