Opis stanowiska podany przez pracodawcę:

• Provide 1st and 1.5-level support for systems and devices, including remote troubleshooting via SCCM.
• Educate and guide end users through problem-solving and process improvements.
• Prioritize, manage, and document incidents and service requests in the ITSM tool.
• Analyze and escalate unresolved or severe IT incidents to higher support teams.
• Act as an escalation point for urgent IT issues.

Wymagania stawiane pracownikowi:

• Fluency in English and at least B1 level in Danish.
• Proficiency with MS Office and Outlook tools.
• Excellent communication, analytical, and organizational skills.
• Strong problem-solving and task prioritization abilities.
• Collaborative, team-oriented mindset.

• Professional experience in Service Desk/Customer Service Department.
• General understanding of ITIL Methodology.
• Familiarity with one or more of these tools: ServiceNow, KCS - Knowledge Centered Service, Microsoft O365.

Firma oferuje:

• Training and professional induction into the new position.
• Financial support of your education.
• Medical care & life insurance.
• Additional benefits like gym card, vouchers, travel points or cinema tickets etc.
• Scandinavian working style & no dress code.
• Home IT kit – monitor, laptop, keyboard, mouse, headset, webcam.
• Referral program for employees.
• Employee assistance program (legal, psychological, health, financial consulting, etc.).
• Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups).

… while in the office you can also use some of below:

• Modern office space with a beautiful view and high standard furniture (i.e. adjustable desks).
• Chill-out rooms with X-box, pool table, board games, football table and swing.

 

Kontakt do pracodawcy:

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