For our client, a international company with branches in all Europe,
we are looking for a person for the position:

*****
***** Incident/Problem Manager
*****



***** Job description:

* Responsibility to improve the quality of maintaining IT solutions at
the group level
* Undertaking activities aimed at minimizing the number of incidents
as part of group solutions
* Delivering together with Product Team Root Cause Analysis and
planning activities to improve the support of IT solutions
supporting business at the group level
* Development of knowledge management and organization of managing
knowledge
* Responsibility for supporting the proper functioning of business
support solutions
* Participation in creating standards of IT systems maintenance
* Provision of IT services at the level agreed upon with clients.
* Be a Manager Incident and the Major Incident Manager (Manager on
Duty).
* Be a Problem Manager
* Continuous Improvement Manager support in the implementation of
continuous improvement processes.
* Managing incident handling, problems, service requests
* Overseeing the event management process and ensuring its
effectiveness.
* Determining the processes of introducing changes in the environment
of offered services from the perspective of the maintenance area.
* Implementation of service standards for processes related to
incidents, problems and service requests, including their
monitoring.
* Ensuring the ability of an IT organization to plan, measure and
adhere to agreed quality levels of IT services and their
continuous improvement.
* Improving and improving the quality of internal customer service.
* Coordination of work in the field of knowledge management and
management of the knowledge base repository and document versions.
* Supplier management and supervision on the work carried out by them
in the area of solving problems and incidents as well as
performing the service request.
* Introducing best practices in the scope of the entire support
process of offered IT services.
* Interact with an internal client to identify areas for improvement.
* Development and updating of maintenance procedures for the
resolution of problems, incidents and service requests.
* Continuous improvement of services, their scope and level in
relation to customer requirements.


***** Desired skills & experience:

* Higher education - preferred technical;
* At least 2 years of experience in a similar position;
* Ability to define and implement processes of maintaining IT
solutions;
* Ability to practical management of teams maintaining IT systems;
* Experience in the processes of optimization and continuous
improvement of support processes and services provided;
* Experience in maintaining systems using external partners;
* Experience in working in a dynamic business environment;
* Orientation on the implementation of business goals;
* Very good knowledge of English;
* Good communication and teamwork skills;
* Independence in action and focus on achieving goals.


***** Good to have skills:

* Analytical skills;
* Ability to propose unconventional solutions and persuade to a
different point of view;
* Experience in working in an international environment;
* ITIL Certificate;


***** We offer:

* Attractive remuneration based on a contract of employment or B2B
* Benefits package:
** private medical care,
** sports / lunch card,
** funding for learning English or German,
** fresh fruit each week and delicious coffee
* Work in an international environment


Aplikuj tu / Send your CV:
=> => =>
http://TeamQuest.pl/n/36300-n?utm_source=nntp&utm_me
dium=cron&utm_campaign=1907
=> => =>



W przesłanych materiałach prosimy o dopisanie klauzuli
następującej treści:


Wyrażam zgodę na przetwarzanie moich danych dla potrzeb tej i
kolejnych rekrutacji (zgodnie z ustawą o ochronie danych
osobowych z dnia 29 sierpnia 1997 roku t.j. Dz.U.2016 poz. 922).
Jednocześnie wyrażam zgodę na udostępnienie moich danych
osobowych potencjalnym pracodawcom.

Potwierdzam prawdziwość powyższych danych i zgadzam się na
przetwarzanie i administrowanie moimi danymi, które podałem/am
do wiadomości TeamQuest Sp. z o.o. z siedzibą w Warszawie 00-814
Warszawa ul. Miedziana 3A lok. 21 do celów rekrutacji
pracowników. Jednocześnie oświadczam, że zostałam/em
poinformowana/y iż administratorem moich danych jest TeamQuest
Sp. z o.o. z siedzibą w Warszawie 00-814 Warszawa ul. Miedziana
3A lok. 21 oraz że moje dane mogą zostać przekazane
potencjalnym pracodawcom oraz, że mam prawo dostępu do treści
swoich danych, prawo ich poprawiania, prawo sprzeciwu wobec ich
przetwarzania w wyżej opisanym celu oraz wobec przekazywania
danych innym podmiotom, a także prawo zażądania zaprzestania
przetwarzania moich danych osobowych ze względu na moją
szczególną sytuację. Podanie danych jest dobrowolne.
Jednocześnie wyrażam zgodę na podejmowanie czynności mających
na celu weryfikacje prawdziwości przekazanych przeze mnie
dokumentów i informacji w nich zawartych.
--
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